Terms and Conditions and Privacy Policy

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Privacy & Terms

Privacy Policy

Effective: December 18, 2024

About Us

“We,” “us,” or “our” refers to Willow House, located at 2231 Lakeside Dr, Bannockburn, IL, US 60015-1265.

About This Privacy Policy

Your privacy is important to us. This Privacy Policy explains how we collect, use, and disclose your personal information when you interact with our website and other online or offline products, services, and experiences (collectively, the “Services”). Please read this policy in full.

If you have any questions, concerns, or complaints regarding this Privacy Policy or our use of your personal information, please contact us at: [email protected].

What Personal Information We Collect and How We Collect It

We collect personal information you provide directly to us, including:

Contact Information

When you sign up to receive our newsletter, emails, or text messages, we collect your name, email address, mailing address, phone number, and any other information needed to contact you about the Services.

Payment Information

If you purchase products or services through the Services, you may be required to provide payment information (e.g., bank account or credit card details). This information is collected and stored by a third-party payment processor. Their use and storage of your data are governed by their respective privacy policies.

Survey Information

You may also provide personal information when completing forms, participating in surveys or promotions, giving feedback, or using other features of the Services.

How We Use Your Personal Information

  • Sending newsletters and marketing materials related to our Services.
  • Responding to your inquiries, customer service requests, and administrative messages.
  • Providing information or services you request or that may interest you.
  • Analyzing trends, usage, and activities to improve our Services.
  • Facilitating promotions and processing entries, prizes, or rewards.
  • Detecting, investigating, and preventing fraud and illegal activities.
  • Fulfilling contractual obligations, including billing and collection.

How We Share Your Personal Information

  • With vendors, consultants, and service providers who process it on our behalf (e.g., for analytics, marketing, or financial services).
  • In connection with business transactions such as a merger, acquisition, or sale of assets.
  • When legally required to do so, for example to comply with a court order or law enforcement request. We only do so when we believe in good faith that such disclosure is legally necessary.

SMS opt-in and phone numbers collected for SMS communication purposes will not be shared with any third party and affiliates for marketing purposes

Your Marketing Choices

When you sign up for our newsletter or promotional messages, we may use your personal information to inform you of products, services, and offers we believe may interest you.

We will send marketing messages if:

  • You have opted in to receive them,
  • You’ve purchased from us,
  • You’ve made a donation,
  • Or you provided your information through a promotion or event.

You may opt out of marketing communications at any time by:

Note: Even if you opt out of marketing, we may still send non-promotional emails (e.g., service updates).

Data Retention and Deletion

We retain your personal information only as long as necessary for the purposes it was collected.

In determining retention periods, we consider the nature, amount, and sensitivity of the information, potential risks from unauthorized use, our processing purposes, and applicable legal requirements.

We may retain information beyond these periods to comply with legal obligations, defend legal claims, or preserve evidence.

International Transfers

If your personal information is transferred outside of the United States, we will ensure appropriate safeguards are in place to protect it in accordance with applicable data protection laws.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Effective” date at the top. Please review this policy periodically to stay informed about our privacy practices.

Contact Us

If you have questions or concerns regarding this Privacy Policy or our data practices, please contact us at:

Willow House
2231 Lakeside Dr
Bannockburn, IL, US 60015-1265
[email protected]

Messaging Terms & Conditions

Willow House
2231 Lakeside Dr
Bannockburn, IL 60015-1265
United States

General

SMS Consent Communication:
Phone numbers collected through the SMS consent process will not be shared with third parties for marketing purposes.

Types of SMS Communications:
By opting in, you consent to receive recurring automated marketing and informational text messages from Willow House. Messages may be sent using an automatic telephone dialing system to the mobile number you provided during signup or to any other number you designate.

Message Frequency:
Message frequency may vary. Additional messages may be sent based on your interaction with Willow House. We reserve the right to change the message frequency or the sending phone number, short code, or alphanumeric sender at any time.

Potential Fees for SMS Messaging:
Standard message and data rates may apply. Please contact your mobile provider with any questions about your text or data plan. Your carrier is not responsible for delayed or undelivered messages.

Opt-In Method:
You may opt-in to receive SMS messages from Willow House verbally, during a conversation

Opt-Out Method:
You can opt out at any time by replying “STOP” to any SMS message. Alternatively, you may contact us directly to be removed from the messaging list.

Help:
If you’re experiencing issues, reply with the keyword “HELP” or reach out to us at [email protected]

Your consent to receive marketing messages is not a condition of participating in any Willow House programs or services.

Carriers

Mobile carriers are not liable for delayed or undelivered messages.

Cancellation

Each message will include instructions for opting out, either by replying “STOP” or by clicking an included link. Once you unsubscribe, you’ll receive a confirmation message and will no longer receive texts from us.

To resume messages, simply re-enroll by opting in again.

Support & Information

For assistance, email us at [email protected]. If supported, you may also text “HELP” to 847-236-9300. We’ll respond with helpful instructions, including how to unsubscribe.

Messages may also include links that provide access to support and unsubscribe options.

Mobile Number Transfers

If you change or transfer your mobile number, you agree to either reply “STOP” from the